iPhone “Cannot Get Mail The Connection To The Server Failed” – Fixed!

The present-day iPhone has functions that go beyond just receiving calls, making calls, or text messages. They are capable of other functions such as capturing images, receiving and sending emails etc. hence the reason for the name smartphone.

With the convenience the iPhone offers, what happens when an option such as receiving or sending emails stops working. That is, the iPhone cannot get mail because the connection to the server failed. Here, we explain some of the methods that can resolve this.

Method 1. Re-enter the Password

Seeing the message that your iPhone cannot get mail because the connection to the server failed, the first step requires checking your password. Most times, if you reset your email password on another device, you need to re-enter it on your iPhone before you can gain access to your email account.

Here’s how to do that:

Step 1: Open the “Mail” app from your home screen.

Mail App on iPhone

Step 2: Tap on “Inbox.”

inbox on iPhone

Step 3: Check for an error message at the bottom of the inbox screen.

Inbox error message iphone

Step 4: Tap on “Details” beside the error message.

error details on inbox iphone

Step 5: Select “Settings” on the pop-out message.

The connection to the server failed settings

Step 6: Tap the email address with the issue.

select the email with issues

Step 7: Re-enter the password.

Reenter email password

Method 2. Delete your email account and re-add it

If re-entering your password does not work, or you do not see the account error message on your mail, you may want to try deleting and re-adding the email account. Check out the following steps:

Step 1: From your home screen, open the “Settings” app.

Step 2: Swipe down for the “Password & Accounts” option.

Password Accounts on iPhone

Step 3: Tap on the email account with the issue.

select the email with issues

Step 4: You should see the “Delete Account” button. Tap this button to remove the email and its information from your device.

delete email account on iPhone

Step 5: Back on the Accounts page, scroll down till you see the “Add Account” option.

Add email account on iPhone

Step 6: Select the type of account.

select email type on iPhone

Step 7: Input relevant details such as username and password.

Try the next option below if deleting and re-adding your account does not work.

Method 3. Change the Network Connection (Wi-Fi or Mobile Data)

A reason why your phone has the cannot get mail as the connection to the server failed prompt might be your network connection. If your network isn’t strong or constantly disconnects before your mail server finishes loading, then you are likely to see the message.

To verify if your network is the problem, you should check and reset your network settings. Here’s how to do so:

Checking Your Wi-Fi Network

Step 1: Select the “Settings” app from your Home screen.

Step 2: Look out for “Wi-Fi.” If the message beside the “Wi-Fi” shows the name of the network it is connected to, but your phone still shows “cannot get mail as the connection to the server failed,” then this might be from the router.

Wifi on iPhone

Step 3: Restart your router and try reconnecting again. If the same problem persists, turn off Wi-Fi on your iPhone as the problem might be from the service provider.

Switching to Mobile Data

Step 4: Go to the Main “Settings” Page.

Step 5: Tap “Mobile Data.”

Mobile Data on iPhone

Step 6: Tap the toggle to activate mobile data.

Step 7: If your mail connection still fails with mobile data, then try resetting your network.

Resetting Your Network

Reset Network Settings

Step 8: Go back to the “Settings” main page.

Step 9: Scroll down till you see the “General” option.

Step 10: Swipe to the bottom of the screen and tap “Reset.”

Step 11: Select the “Reset Network Settings” option. You may need to provide a passcode. In this case, enter your regular passcode to continue the process.

Step 12: You will get a confirmation prompt asking if you want to reset your network settings. Tap “Reset Network Settings” to confirm.

Once you confirm this message, the reset process will begin. After you reset the network, try connecting to a Wi-Fi network or putting on your mobile data. Open your email app to try loading your messages. Doing this will help you to know if the method worked or not. If it didn’t, don’t be worried, there are still a few solutions to try out.

Method 4. Change Microsoft Exchange Security Settings

If you use a Microsoft Exchange email, then cannot get mail the connection to the server failed may be a frequent occurrence. To resolve the issue, changing your Microsoft Exchange Security settings becomes necessary. However, you will need a PC for this.

Step 1: Navigate to Control Panel on your PC.

Control panel on pc

Step 2: Select “Program & Features.”

Program and features on pc

Step 3: Choose “Turn Windows Features On or Off.”

Turn Windows Features On or Off

Step 4: Check that “Remote Server Administration Tools” has the tick sign. If the option is not on your PC, you need to install it and repeat steps 1 to 3 to tick it.

Remote Server Administration Tools

Step 5: After ticking, select “OK” and wait for the system to implement changes.

Step 6: Restart your PC.

Step 7: Search for “Active Directory Users and Computers” on your PC.

Active Directory Users and Computers

Step 8: Click “View” located at the top.

Active Directory Users and Computers views

Step 9: Select “Advanced Features” to access all security settings for your email.

Active Directory Users and Computers views advanced features

Step 10: Right-click on your email account and click on “Properties.”

Email properties

Step 11: Click on “Security” and select “Advanced.”

Email security

Step 12: Select “Inheritable Permissions.”

Once you do this, check if your phone still displays the “iPhone connection to server failed” message.

Method 5. Update iOS Firmware

If you have tried out all the solutions above and still have the problem, you need something different. One of the best options is to update the iOS firmware on your device. To do this, try using third-party software Tenorshare ReiBoot and follow the steps below:

Step 1: Download Tenorshare ReiBoot to your PC and install it.

>> Get Tenorshare ReiBoot <<

Step 2: Once the download finishes, install and run the program.

Step 3: Plug your iPhone to the PC using a data USB cable. Make sure that the app recognizes your device.

Tenorshare ReiBoot - Connect your device

Step 4: On the homepage of Tenorshare, you will see three options. Click on “Repair Operating System.”

Tenorshare ReiBoot - Press Repair Operating System to repair your iDevice

Step 5: Select “Fix Now” on the new page.

Tenorshare ReiBoot Fix Now

Step 6: The app should take you to a new page to download firmware.

Tenorshare ReiBoot - Download Firmware Package

Step 7: After downloading the latest firmware, click “Start Repair” to fix your device.

Once the process ends, your device should restart.

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Conclusion

If the above methods do not solve your issue of connecting to the mail server, you may have to visit a repair shop. Do you think we missed out on other methods? Do let us know in the comments section.

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